Account recovery? - Guild Wars Forums

unknownforce · Apr 04, 2009, 02:04 AM // 02:04

Im not sure if this is the right place to put this but, im asking here anyways.

ok so it goes like this, I haven't played my guild wars for along time because i've lost it and never bothered to replace it, but today I found it again and I was like sweet. So I reinstall it back onto my computer and I figured out my key was allready in use due to my previous account, and I dont remember my previous accounts username so how can i get my cd-key back or get onto my old account could anyone please assist me ive allready sent a ticket into them but I cant wait for that.

Yang Whirlwind · Apr 04, 2009, 02:13 AM // 02:13

Your user name is the e-mail address you used when registering your account.
If you can figure out what that was there is a reset password function in the log-in menu that should allow you to restore your account.

unknownforce · Apr 04, 2009, 02:14 AM // 02:14

well.. you see I have like 5000000 email addresses so Im not even sure what it is anymore so could there by any other way to do this?

evil719 · Apr 04, 2009, 02:15 AM // 02:15

I've recently recovered my account due to me losing my email and password to the account, I contacted PlayNC support and they helped me get the account back, They will require Pictures of your Access Key's for all of the expansion packs

unknownforce · Apr 04, 2009, 02:18 AM // 02:18

well I only have guild wars so they only need a picture of that key?

jiggles · Apr 04, 2009, 02:41 AM // 02:41

The CD keys, whatever they are on. Wether it be a CD case, or a small credit card size piece of plastic, they will need a picture of that.

immortius · Apr 04, 2009, 02:49 AM // 02:49

For future reference, the client is available for download off of the Guild Wars website, so losing the CDs/DVD shouldn't stop you playing. :P

Robbeh The Mad · Apr 04, 2009, 03:31 AM // 03:31

You know, while I'm playing the game I run into people that will say things like this all the time or that they lost all their stuff because GW got deleted from their computer. I don't know how many people know this but you don't need to have GW installed from disk in order to play it, all you need is the DL client from the site. I'm not sure how it works but I'm guessing your character and items and everything else is stored digitally somewhere.

Snograt · Apr 04, 2009, 06:05 AM // 06:05

Just to draw a line under this...

Guild Wars accounts are forever (unless you get yourself banned). The disks you get are simply an aid to installation - they are not at all necessary and are not what you paid for. Your money buys you a Guild Wars account - any time you wish to play, you may do so. You can install the Guild Wars client on as many computers as you like and log on with your account details: User name (usually email) and password.

If you ever forget your login details, as others have said, it's simply a matter of contacting Support and providing enough proof that the account is yours.

code1101 · Apr 04, 2009, 10:50 AM // 10:50

my friend has almost the same problem.

he stopped playing gw for a while and his email address got hacked. when he wanted to play again he discovered that he no longer remembers his password. due to the fact that his email is hacked he cant reset the password.

you guys say that he has to contact planync with pictures of his cdkey but he never created a plaync account in the first place. he bought the game and created a guildwars account using his email address and a password just like I did. so what is his plaync account then ?!

even i dont know if i have a plaync account.

Snograt · Apr 04, 2009, 11:25 AM // 11:25

If he bought the game online and therefore has no physical CD key (usually comes on a plastic card or a plain paper insert) - then it's going to be somewhat harder to prove ownership.

Contact support, tell them the same thing that you've said here and they will try to help you as much as they can.

Apr 04, 2009, 02:04 AM // 02:04	#1
unknownforce Pre-Searing Cadet Join Date: Apr 2009	Account recovery? Im not sure if this is the right place to put this but, im asking here anyways. ok so it goes like this, I haven't played my guild wars for along time because i've lost it and never bothered to replace it, but today I found it again and I was like sweet. So I reinstall it back onto my computer and I figured out my key was allready in use due to my previous account, and I dont remember my previous accounts username so how can i get my cd-key back or get onto my old account could anyone please assist me ive allready sent a ticket into them but I cant wait for that.

Apr 04, 2009, 06:05 AM // 06:05	#9
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	Just to draw a line under this... Guild Wars accounts are forever (unless you get yourself banned). The disks you get are simply an aid to installation - they are not at all necessary and are not what you paid for. Your money buys you a Guild Wars account - any time you wish to play, you may do so. You can install the Guild Wars client on as many computers as you like and log on with your account details: User name (usually email) and password. If you ever forget your login details, as others have said, it's simply a matter of contacting Support and providing enough proof that the account is yours. __________________ Si non confectus, non reficiat

Apr 04, 2009, 11:25 AM // 11:25	#11
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	If he bought the game online and therefore has no physical CD key (usually comes on a plastic card or a plain paper insert) - then it's going to be somewhat harder to prove ownership. Contact support, tell them the same thing that you've said here and they will try to help you as much as they can. __________________ Si non confectus, non reficiat

Apr 04, 2009, 02:13 AM // 02:13	#2
Yang Whirlwind ~ Retired ~ Join Date: Nov 2005 Location: Copenhagen, Denmark (GMT +1) Profession: E/	Your user name is the e-mail address you used when registering your account. If you can figure out what that was there is a reset password function in the log-in menu that should allow you to restore your account.

Apr 04, 2009, 02:14 AM // 02:14	#3
unknownforce Pre-Searing Cadet Join Date: Apr 2009	well.. you see I have like 5000000 email addresses so Im not even sure what it is anymore so could there by any other way to do this?

Apr 04, 2009, 02:15 AM // 02:15	#4
evil719 Ascalonian Squire Join Date: Mar 2009 Guild: Baptized By Fire Profession: W/	I've recently recovered my account due to me losing my email and password to the account, I contacted PlayNC support and they helped me get the account back, They will require Pictures of your Access Key's for all of the expansion packs

Apr 04, 2009, 02:18 AM // 02:18	#5
unknownforce Pre-Searing Cadet Join Date: Apr 2009	well I only have guild wars so they only need a picture of that key?

Apr 04, 2009, 02:41 AM // 02:41	#6
jiggles Desert Nomad Join Date: Sep 2007 Profession: N/	The CD keys, whatever they are on. Wether it be a CD case, or a small credit card size piece of plastic, they will need a picture of that.

Apr 04, 2009, 02:49 AM // 02:49	#7
immortius Krytan Explorer Join Date: Aug 2005 Guild: Black Cats Profession: E/Mo	For future reference, the client is available for download off of the Guild Wars website, so losing the CDs/DVD shouldn't stop you playing. :P

Apr 04, 2009, 03:31 AM // 03:31	#8
Robbeh The Mad Academy Page Join Date: Feb 2009 Location: AFK somewhere in Kryta Guild: Raven Alliance Profession: W/	You know, while I'm playing the game I run into people that will say things like this all the time or that they lost all their stuff because GW got deleted from their computer. I don't know how many people know this but you don't need to have GW installed from disk in order to play it, all you need is the DL client from the site. I'm not sure how it works but I'm guessing your character and items and everything else is stored digitally somewhere.

Apr 04, 2009, 10:50 AM // 10:50	#10
code1101 Frost Gate Guardian Join Date: Jan 2007	my friend has almost the same problem. he stopped playing gw for a while and his email address got hacked. when he wanted to play again he discovered that he no longer remembers his password. due to the fact that his email is hacked he cant reset the password. you guys say that he has to contact planync with pictures of his cdkey but he never created a plaync account in the first place. he bought the game and created a guildwars account using his email address and a password just like I did. so what is his plaync account then ?! even i dont know if i have a plaync account.